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Returns

4/6/2006

We want you to be entirely satisfied with every purchase made from Create Automation as we aim to offer you excellent quality, value and service at all times. If you wish to return a product, you must notify Create Automation in writing within 7 days of receipt of the item. Returns will only be accepted where the product is complete and in as new condition. The product must not have been used or installed and data must not have been inputted. It should be returned with the original box and packaging, along with any accessories you received with it. DVDs, CDs, memory cards and software must still be sealed. Any free gifts received with the product must also be returned.

Customers should arrange their own return courier. If, however, Create Automation are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery and, if applicable, the cost of return service within 28 days.

Please note special order items cannot be returned. Products returned which are not as new and in a resaleable condition will be returned to the customer or subject to a 25% re-stocking charge at the discretion of Create Automation. If you are in any doubt, please contact us on telephone number 01623 792200.