Customers should arrange their own return courier. If, however, Create Automation are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery and, if applicable, the cost of return service within 28 days.
Please note special order items cannot be returned. Products returned which are not as new and in a resaleable condition will be returned to the customer or subject to a 25% re-stocking charge at the discretion of Create Automation. If you are in any doubt, please contact us on telephone number 01623 792200.